The ENTIRE experience was amazing! I asked for a video to see how to trim the wick and she sent one quickly with no problems! Not to mention the candles smell absolutely divine. I purchased Apple Burbon, Pumpkin Chai, and 'Tis the Season. I thought 'Tis the Season would be my favorite, but no, they ALL are. They are enough to fill the entire room AND my upstairs. I love the jars and the mugs. I definitely will be purchasing more as gifts. I love the glamour and femininity of the products. Just sipping out of the mug makes me pose different! I have already warned EVERYONE in my house that if I catch them lighting my candles, sipping out of my mug, or using my stirrer, they are D.E.A.D!